Who can create Service Tickets?

Did you buy the charging station directly from Alfen and is the charging station under your control?
Then you can create a service ticket directly through the Alfen Service Portal.
 
Did you buy the charging station through an Alfen reseller and do they manage it for you? 
In that case we ask you to ask your service question to the reseller in question. If necessary, they will create a service ticket at Alfen.
 
Did you buy the charging station through an Alfen reseller, but do you want to take over the management yourself? In this case, before you can create a service ticket, you must first have a written agreement from the reseller in which the management will be transferred. Then you can create a service ticket and ask Alfen to transfer the control to your account and take over the administration.

See "How can I transfer the management of a charging station from one party to another?"